Avaya Interaction Center (IC) Engineer

Job Title: Avaya Interaction Center (IC) Engineer

JOB ID: 20-02881

City: Coppelll

State: TX

Genuent is hiring a Contact Center Engineer for a Remote role with our client. This position will hav an emphasis on Interaction Center (IC), and experience in that area will be required. Qualified candidates should send their resume (Word format) to Nate Ackerman at nackerman@genuent.com.

Avaya Contact Center Engineer
Contract

Job Description:

The focus of this role will be for on an upgrade implementation for an existing Avaya Interaction Center (IC) on new Customer-provided equipment, including the key milestones of planning and design, implementation and testing, basic knowledge transfer services, cutover and first day of business support.
 
Required Experience:
 
  • BA/BS Degree or equivalent experience
  • 8+ years of experience in telecommunications including Avaya contact center solutions implementation and trouble shooting
  • Strong knowledge of Avaya Contact Center Solutions with emphasis on Avaya Interaction Center (IC)
  • Ability to support after hours and weekend work to support end customer cutovers and change-control time windows
  • Ability to travel to client sites for on-site delivery as required (minimal level expected)
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