Computer Operator II

Job Title: Computer Operator II

JOB ID: 19-06138

City: Schenectady

State: NY

Genuent has a need to hire one Computer Operator II for the Schenectady, New York area.
Start work ASAP and work until at least 2-29-2020 (VERY Possible extension to 6 months & possible contract to hire.). Qualified candidates please send resume to Danette Reader Dreader@genuent.com or call 916-772-7162. Must be available to work nights, weekends and holidays, 12 hour shifts, on a rotating schedule.

Skills and Experience: 
• Two year technical college degree and 1-2 years comparable experience 
• Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands 
• Working knowledge of FTP/SFTP protocols 
• Comprehensive knowledge of Office suite and PC operating systems 
• Customer service experience a plus 
• Strong verbal and written communication skills (in particular phone etiquette skills) 
• Self-motivated with demonstrated initiative and sense of urgency 
• Effective listening skills, ability to organize and plan, attention to detail skills required. 
Must be available to work nights, weekends and holidays, 12 hour shifts.  Rotating schedule. 
• Ability to work autonomously and within a team
  • This is a computer operator position not computer technician•            
  • It is more office work than hardware.  Candidate should have basic knowledge of computers excel/word/outlook
  • Customer service experience – must good phone communication skills
  • More computer work than fixing things
  • It is 3 months 6:45am-6:45pm and then 3 months 6:45pm-6:45am.
Overall Purpose and Objective:  
Provides entry level monitoring and troubleshooting for operating equipment and 24x365 adherences to operational procedures, checklists, policies, and national IT Best Practices. 

Principle Duties and Responsibilities: (MUST BE ABLE TO PERFORM THE BELOW)
• Performs entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures under supervision. 
• Performs entry level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures. 
• Monitors logical security through use of established tools and procedures. 
• Performs entry level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures. 
• Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools under supervision. 
• Accurately executes operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed. 
• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines. 
• Submits recommendations to create and/or maintain operational procedures and checklists. 
• Adheres to Service Level Agreements (SLA) by following established SLA performance requirements 
• Adheres to IT best practices by following established IT best practice performance and audit requirements 
• Supports local testing policies and procedures 
• Performs entry level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures 
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.

Notes: 
Please apply if you can become our W2 employee
You must be able to pass a drug and Criminal background check
Must be available to work nights, weekends and holidays, 12 hour shifts. 
 
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