Customer Service/Call Center Representative I

Job Title: Customer Service/Call Center Representative I

JOB ID: 20-02374

City: Wilkes Barre

State: PA

Genuent is seeking a Customer Service Representative for our client in Wilkes Barre, PA. This is a contract opportunity with benefits offered. Qualified candidates should send their resume (Word Format) along with salary requirements to Ashley Beatty at abeatty@genuent.com or please call (972) 532-3653.

CSR - Remote until COVID Clears*
Wilkes Barre, PA

Job Description:
  • Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
  • Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services.
  • Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature.
  • Follows basic procedures and scripts.
  • Requires fundamental knowledge to navigate company's customer information systems and or order system wit ha basic knowledge of company, services and products.
  • More complex customer inquiries may be passed to higher-level Call Center Representatives.
  • 1-4 years experience required.
x

Apply to job

We continue to monitor and follow the latest updates from the Centers for Disease Control, and the World Health Organization to help prevent the spread of (COVID-19).

As we all monitor the developing situation around coronavirus (COVID-19), our customer service commitment to our clients, consultants and communities remains at the highest level.  Genuent is committed to supporting you throughout this global crisis and time of heightened stress and uncertainty. 

We are an innovative technology staffing company that thrives on providing customized solutions for those we support. Relationships Matter, and the relationships we have developed with our consultants, clients and employees are at the heart of our business. We will continue to offer support, guidance, and updates to our consultants, clients and employees as we navigate the challenges ahead.

Please follow the link provided for up-to-date status regarding (COVID-19) updates by the Centers for Disease Control & Prevention.

More COVID-19 Advice