Job Title: Customer Service/Call Center Representative I
JOB ID: 20-02374
City: Wilkes Barre
CSR - Remote until COVID Clears*
Wilkes Barre, PA
- Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
- Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services.
- Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature.
- Follows basic procedures and scripts.
- Requires fundamental knowledge to navigate company's customer information systems and or order system wit ha basic knowledge of company, services and products.
- More complex customer inquiries may be passed to higher-level Call Center Representatives.
- 1-4 years experience required.