Desktop Support Consultants

Job Title: Desktop Support Consultants

JOB ID: 20-01503

City: Downey

State: CA


10 Desktop Support Consultants - Downey, CA

Genuent is hiring 10 Desktop Support Consultants with a premiere client in Downey, CA . If you're a match, please apply or contact akraus@genuent.com

GENERAL: 

  • Assist users with using new authentication methods and credentials, and new applications (e.g., Outlook).
  • Assist users with configuring their printer and drive mappings, if needed.
  • Manually join desktops to Client hosted domain if the computer failed to join with the use of automated tools.
  • Migrate profiles from the old domain/user to the Client hosted domain/user manually if computers failed to join with the use of automated tools.
  • Maintain records of equipment worked on and users assisted.
Hardware
  • Perform Hardware Refresh
  • Reimage PCs from Windows 7 to Windows 10
  • Assist user installed licensed applications
  • Installation of new Client-owned hardware -Connect devices to network
  • Installation of user personally-owned hardware
  • Configure New End User Setup
  • Test configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation and setup
  • Removal of end-of-life hardware
  • Installation of new hardware
SOFTWARE: 
  • Perform various desktop software and application support services
  • Installation and configuration of County licensed software and applications
MIMIMUM QUALIFICATIONS: 
  1. CompTIA A+ Certification. Must provide a copy or proof of certification with submission.
  2. Three (3) years of experience within the last five (5) years installing Windows, software, applications, antivirus, encryption and patches.
  3. Three (3) years of experience within the last four (4) years working with different levels of customers in need of PC/help desk support or a related field.
  4. Three (3) years of experience within the last four (4) years installing, Windows 7/10 imaging, configuring, moving, adding and changing Desktop PCs within a Microsoft Windows desktop environment.
  5. Two (2) years of experience within the past four (4) years installing software on PC’s in a Microsoft Windows desktop environment.
  6. Two (2) years of experience within the last four (4) years troubleshooting issues related to domain joins, group policy, profile management, DHCP, DNS, TCP/IP.
  7. Provide a list of three organizations where similar services have been provided. Must provide a name, phone number and email of contact person.
  8. Ability to lift up to approx. 40-50 or so pounds, some hard labor will be required including bending, crawling on floors and under desks / tables, and lifting / moving devices, computers, printers, etc.
  9. Consultants must have a Class “C” driver’s license.
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