Field Support Technician

Job Title: Field Support Technician

JOB ID: 20-00223

City: Radnor

State: PA

Genuent is hiring a Field Support Technician for our direct client located in the Radnor, PA area.  This is a full-time, direct hire position.  Qualified candidates should send an updated, Word version of their resume to Rafael Cerda at RCerda@Genuent.com. 

Field Support Technician
Radnor, PA 19087
Contract to Hire


Overview:
  • Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
  • A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Ability to comprehend, analyze, and interpret situations.
  • Ability to solve problems involving several options.
  • Requires strong analytical and quantitative skills.
  • Exceptional Customer Skills required.
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned.
  • No formal supervisory responsibilities in this position.
  • May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co- workers and supervisor.
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