Help Desk Service Specialist 3

Job Title: Help Desk Service Specialist 3

JOB ID: 20-02453

City: Carson City

State: NV

Help Desk Service Specialist 3- Carson City, NV 89706 

Genuent's Government client is hiring a Help Desk Service Specialist 3 for an engagement in Carson City, Nevada for mid to July 2020 till 06/30/2021 (with possible extension). Qualified Candidates, please email your professional resume to Soo Lim  Slim@genuent.com OR call 714-591-0121.

PROJECT OVERVIEW:

EMERGENCY COVID-19 Deloitte Contact Tracing & Tracking Project:
 
In response to the global Coronavirus pandemic and in an effort to stop the spread of the virus, the State of Nevada, will be implementing a statewide Contact Tracing and Tracking (CTT) software solution that will record people infected with COVID-19 and subsequently aid in determining and notifying individuals who may have come into contact with that person.  
 
Responsibilities will include:

  • 5+ years of IT Support Experience on Windows Platform
  • Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field
  • IT experience relevant to the duties of the position which should include IT Helpdesk customer support during the implementation of large, enterprise-level or statewide, vendor-hosted technology solution;
  • May include systems and business process analyses; software application analyses and development; system testing and issue resolution; systems administration; system change control, updates, release implementation and maintenance; and user training development and provision.
This role may be up to 50% to 100% remote depending on State's Shelter-in-Place guidelines.


 
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