IT Project Manager

Job Title: IT Project Manager

JOB ID: 19-04312

City: Parsippany

State: NJ

Genuent is hiring an IT Project Manager for one of our direct clients in Parsippany, NJ. This is a long term contract opportunity. Qualified candidates should send their resumes to Zach Battaglia at zbattaglia@genuent.com 

Position Title: IT Project Manager
Position Location: Parsippany, NJ
Position Type: Longterm Contract


Position Summary: 
We are looking for a ServiceNow (SNOW) Project Manager / Admin who is passionate to drive IT Service Management transformation. The ServiceNow Administrator will be responsible for migrating ITSM (IT Service Management) functions and application integrations from BMC Footprints to SNOW and implementing new functionality within SNOW.  This work will be accomplished by working with an internal team supporting the ServiceNow environment while collaborating with an internal team supporting the BMC application.

The successful candidate is expected to provide guidance with design, approach, and architectural decisions and provide technical assistance with the actual implementation and migration of ITSM functions. The successful candidate is also expected to provide knowledge sharing of the SNOW environment and his/her expertise to grow support knowledge & maturity of SNOW for the internal ITSM team.

Skills Required
  • ServiceNow System Project Management / Administration
  • Knowledge of and experience with Incident, Change, Problem, Request, Service Catalog, & Knowledge Management workflows in SNOW
  • SNOW MID server configuration and administration
  • Experience with Helpdesk Management application
  • Aggressive Analytical/Troubleshooting with creative problem solving skills in highly complex problems
  • Technical agility
  • Ability to handle stressful situations and maintain composure under pressure
  • Collaborate with process owners to design, develop, test and implement change requests with an eye towards the future state ServiceNow implementation
  • Provide technical stewardship and play a key role in the migration of the current IT Service Management tooling system
  • Understand requirements from service management process owners and translate them into functional and technical requirements. Prepare high- & low-level design of the technical requirements
Additional Skills Preferred
  • Knowledge of BNM Footprints
  • Past experience migrating (or other ITIL/ITSM ticketing platforms) to ServiceNow
  • Past experience developing/supporting reports from SNOW
  • MS SQL Coding Experience
  • JavaScript
  • Apache/Tomcat
  • MS SQL Server Reporting Services
  • Experience with Helpdesk Management application hosted in a Microsoft SQL Server environment
  • Customer Relations Experience
  • Written and verbal communication skills
  • Documentation Skills
  • Organization
  • SNOW / ITIL Certifications
Experience Required
  • 4+ years of experience supporting and implementing SNOW and related products in a large I.T. environment
Experience Preferred
  • 2+ years of experience supporting and implementing SNOW web service integrations
  • 2+ years of experience migrating) to ServiceNow
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