NOC Operator

Job Title: NOC Operator

JOB ID: 18-06611

City: Tyler

State: TX

Genuent is hiring a NOC Operator for our client in Tyler TX.  This is a Contract position with a competitive pay-rate. Qualified candidates should send their resume (Word Format) along with salary requirements to Darton Wendell at [DWendell@Genuent.com].

Responsibilities
  • The candidate is responsible for general application monitoring and analysis of data.
  • Document and analyze alarms, identify points of failure and see through to resolution any failures working with or escalating to the appropriate department if needed.
  • Provide and manage internal communication of High Risk (HR) maintenance activity affecting PAR's equipment and services.
  • Collect, document, and analyzing customer trouble reports, to isolate and resolve customer facing outages
  • Handling the tickets, internal coordination and communication of customer impacting alarms and incidents.
  • Strong leadership, motivational and interpersonal skills necessary
  • Strong verbal and written communication skills
  • Strong organizational skills, with attention to detail
  • Must be able to handle multiple issues occurring simultaneously and be able to set priorities
  • Demonstrated customer service skills with ability to interact with all levels of personnel
  • Ability to work under pressure in a fast-paced environment
  • Ability to analyze data and reports to provide management with details related to any customer impacting issues
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