RCO Account Manager I

Job Title: RCO Account Manager I

JOB ID: 19-03214

City: McAllen

State: TX

Genuent is hiring an Account Manager for our direct client in McAllen TX, 78504. This is a contract position with the potential to renew or go long term. Qualified candidated should send their resume (Word Format) to Nicole Prati at nprati@genuent.com 
Position Title: Account Manager I
Position Location: McAllen, TX 78504
Position Type: Contract 6+ Months – Potential to go long term or renew

The Account Manager position in McAllen, TX is responsible for the retention and acquisition of high volume business customers; acting as the 1:1 "face” of the Client's brands consulting on all customer energy needs. The individual in this role must be customer-focused, possess business to business sales experience, and analytical skills; have a high degree of knowledge of current electricity market. Professionalism is paramount as Business Consultants are expected to provide a superior customer experience in daily face-to-face interaction with high volume commercial customers.

  • Consultant will be assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and the client.
  • Consultant will be judged on his/her ability to meet or exceed retention; sales count, volume and margin targets.
  • The Consultant will represent a single resource to their customers for anything they might need from the client.
  • Consultant will initiate and lead customer site visits to top-value Business customers to ensure customer understands their billing, usage and demand and all charges and billing determinates.
  • Consultants will be equipped with a laptop that allows them to connect to customer management systems and allow them to make updates/changes and provide on-site solutions to the customers.
  • Communicate new products, programs, services to customers.
  • Consultant will provide accurate and timely updates to the customer management systems to document all customer interactions including but not limited to site visits, emails and phone conversations.
  • Act as a "Move Manager” for brand new high-value customers just joining the clients business, who require special assistance in setting up their new location/account.
  • Facilitate Energy Audits of Business for customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements.
  • Research customer businesses before contacting to become familiar with the type of business they operate and their history with clients brands. This could include web research, customer management systems, etc.
  • Must be able to successfully complete and fully grasp company provided training Must be confident and knowledgeable in all business products and services, TDSP charges and billing components.
  • Strong presentation skills and interpersonal skills.
  • Strong organizational and time management skills. Ability to schedule and arrive to appointments on time.
  • Ability to remain calm and respond quickly to surprising/difficult questions.
  • Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wires pass through product.
  • Consultative orientation Committed to increasing their billing skills and knowledge base and to providing a positive experience with clients brands.
  • Interest in moving into a Marketing role a plus.
  • Dependable transportation, valid Texas Driver's License and personal liability insurance. A review of the driving record will be required prior to hiring.
  • Emulate our business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc.
  • Provide feedback to Segment Marketing on significant customer interactions. Be the venue for much needed customer learning on products; needs not being made; what they like/dislike about the client, how we can better serve.
  • High School diploma or equivalency required.
  • Bachelor's degree from an accredited four-year college or university is preferred.
  • 5+ years of customer service experience required, prior supervisory experience desired.
  • Experience in customer relationship management (account management) with business customers and business to business sales is required.
  • Commensurate level of relevant experience will be considered in combination with the educational requirement.
Physical Requirements:
  • Occasionally requires lifting as appropriate to perform duties and responsibilities
Working Conditions:
  • Flexibility with work schedule.
  • Frequency of customer visits: Minimum of once per quarter unless customer requests more frequent visits.
  • If customer transfers to a term product, the visits would likely move to bi-annually.
  • Some overtime may be required as special projects arise.

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