Technician, Field Support IT

Job Title: Technician, Field Support IT

JOB ID: 19-05396

City: Phoenix

State: AZ

6 month contract
Phoenix, AZ
Field Support Technician


Description:
  • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network
  • Provides level I & II end-user support for software and hardware issues
  • Oversees the daily operations of the local area network
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance
  • Provides recommendations of program changes to correct software problems
  • Assists in the purchasing of new computer equipment and peripherals for a specified location
  • Performs software and hardware inventory
  • Basic Administration of Phone and Voicemail systems for site
  • Performs other duties as assigned
  • No formal supervisory responsibilities in this position
  • May provide informal assistance such as technical guidance and/or training to coworkers
  • May coordinate work and assign tasks
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
  • Errors in judgment may cause short-term impact to co-workers and supervisor

Qualifications:
  • Associate's degree or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training
  • A+ PC Technician; Both Network + and Dell Hardware certification is a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
  • Ability to write routine reports and correspondence
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
  • Ability to effectively present information to an internal department and/or large groups of employees
  • Requires knowledge of financial terms and principles
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations
  • Ability to comprehend, analyze, and interpret situations
  • Ability to solve problems involving several options
  • Requires strong analytical and quantitative skills
  • Exceptional Customer Skills required
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